Sales: (866) 308-3932 Service: (866) 853-6047
575 Reviews Found Average Rating: 4.7 / 5 *
Refine Your Search
By Customer Visit
      By State
          By Make
              Additional Options
              Include reviews where comments are not available
              * Based on a rolling 12-month period
              of reviews.

              Customer Reviews

              At Volkswagen of Murrieta, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Volkswagen reviews to see what our customers are saying about us

              Showing 1-10 of 575

              Sort by:

              Posted today

              Confirmed Service Customer

              Hello dealer. If this letter makes any...

              Hello dealer. If this letter makes any difference at all I will be shocked. I have worked for VW for over 4 years and currently have 2 vw's as my personal vehicles. I have always taken them to Ontario VW (I worked there for over 4 years as the Finance/Sales manager) but have found myself taking them to your store due to convenience since now I work less than a mile away from you. However this might change soon. I was in your shop the other day to get a routine oil change on my wifes TDI wagon and asked if you could check the "check engine" light and let me know what the problem is. The service advisor said it would be $125.00 to check the light, I don't know if you guys do any research but pep boys, autozone, midas and more offer free check engine light test. When I told your service advisor this he promptly said well take it there. So I did and found out what is needed to fix it. The LACK of customer service and willingness to work with customers is disappointing to someone like me who lives VW. The timing belt on my wifes TDI WAGON needs to be replace but with the customer service not being what I expect I will have to have the work done at Ontario where I know they will work with me. I was hoping this VW dealer would work out due to convenience but the drive to ONTARIO is not that bad..... Thank you and have a good day. Please do not take this as a bad survey to the nice service girl that helped me. This problem is NOT her fault it is MANAGEMENTS.

              Lake Elsinore, CA

              Was this review helpful? Yes (0) No (0)

              Posted today

              Confirmed Service Customer

              Customer service was great! i have been to...

              Customer service was great! I have been to the Murrieta location many times and have always felt welcome.

              Temecula, CA

              Was this review helpful? Yes (0) No (0)

              Posted today

              Confirmed Service Customer

              Brought my 2010 jetta, called on the same...

              Brought my 2010 Jetta, called on the same day and was able tO get in for service. The representative who assisted me was very helpful (Travis). Will recommend friends, add I was pleased with service.

              Murrieta, CA

              Was this review helpful? Yes (0) No (0)

              Posted today

              Confirmed Service Customer

              I came in for my scheduled service and...

              I came in for my scheduled service and Travis was very helpful. He first asked me if I wanted to have my Tires rotated because it was time. After giving me the cost, I said yes. When I came to pick up my car, I was surprised because he told me, my tires did not need rotating so they did not charge me. HONESTY....REFRESHING!

              Riverside, CA

              Was this review helpful? Yes (0) No (0)

              Posted 1 day ago

              Confirmed Service Customer

              We came in for or 30 day check up,as we...

              We came in for or 30 day check up,as we had just purchased this used car with just under 30K miles, but were surprised that we needed a 30,000 mile service. Your service department got it back to us in under 2 hours. So everything worked out okay.

              Fallbrook, CA

              Was this review helpful? Yes (0) No (0)

              Posted 1 day ago

              Confirmed Sales Customer

              Purchased a 2014 jetta se staff at...

              Purchased a 2014 Jetta SE staff at Murrieta Volkswagen staff is amazingly helpful

              Menifee, CA

              Was this review helpful? Yes (0) No (0)

              Posted 1 day ago

              Confirmed Service Customer

              I brought in my 2010 golf to have a leak...

              I brought in my 2010 Golf to have a leak in the sunroof fixed. Travis did an excellent job of keeping me informed with status updates and explaining the process of the repair. The mechanic did a great job of putting the headliner back together. It looks like it did when I bought it brand new.

              Temecula, CA

              Was this review helpful? Yes (0) No (0)

              Posted 2 days ago

              Confirmed Service Customer

              2014 jetta, brought in for warranty...

              2014 Jetta, brought in for warranty service (just bought car 1 1/2 weeks ago and it had a faulty horn.Staff was great, especially Josh.

              Lake Elsinore, CA

              Was this review helpful? Yes (0) No (0)

              Posted 2 days ago

              Confirmed Service Customer

              Travis is the best! we had a few gliches...

              Travis is the BEST! We had a few gliches with our new Beetle....but he took great care of us! Love my new car!

              Temecula, CA

              Was this review helpful? Yes (0) No (0)

              Posted 2 days ago

              Confirmed Service Customer

              I had a flat tire that morning on the i-15...

              I had a flat tire that morning on the I-15 north of Clinton Keith Road. I got the flat changed by AAA roadside service and came straight to you to get the tire repaired and the space saver spare tire put back in the storage well. The service folks got me straight in and took care of the tire service right away without an appointment or complaint. I was able to drive the car safely with in a couple hours. That flexibility and assistance is greatly appreciated and recognized.

              Dove Canyon, CA

              Was this review helpful? Yes (0) No (0)

              Showing 1-10 of 575